Cyber Support
Cyber Ease specialises in making cyber security accessible for small businesses. We also understand that managing the day-to-day IT infrastructure can present its own set of challenges for small business owners.
To provide a more holistic solution to support long-term stability and growth, Cyber Ease offers additional IT support services designed to address immediate technical needs and to support your business on a regular basis to give you peace of mind that help is never far away.
What Kind of Support is Available?
Cyber Ease is flexible to help ensure you only get what you actually need to support your business, without the frustration of paying for what you don't use. Below are some of the options available and what they typically include. If none of these options fit your needs then just get in touch and we can discuss what the perfect solution for you would include.
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If you have a specific budget in mind then we'd be happy to talk through what services we can include within that budget, tailored to your needs of course.
IT Projects &
Ad hoc Support
Much of the work carried out by Cyber Ease is based on the specific needs of a client, which inevitably comes with nuances around the business setup, objectives, existing processes, operating preferences and so on. Often, it is time and cost effective to combine multiple minor requirements into a single project. A project will have goals, timescales and an agreed approach to help deliver the change you need in a way that works for you.
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Examples of IT projects might include:
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Remediating Cyber Security vulnerabilities. This could be specific gaps you have identified or a comprehensive set of changes to fill the gaps discovered in your Cyber Security Health Check report.​
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Multiple independent improvements to support your day-to-day business operations. This could be as simple as replacing the office printer, improving the WiFi signal, and fixing issues with your email.
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Advice and support around your IT needs as you grow your business. This could be replacing a piece of software or a cloud service provider.
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Setting up a new office to support your business expansion or relocation. This could include internet connectivity, WiFi access, workstation setup, audio or video conferencing or any other related IT service.
IT Projects are quoted based on the project scope. Below is a typical cost structure:
Hourly rate
£89
Daily rate (8 hours)
£650
No VAT is charged
Contract Support
With a support contract you can get on-demand help with IT issues, or get quick answers to your technical questions, as the come up, minimising downtime and disruption. This means if you're suddenly facing email problems, printer glitches, or software errors, we can provide prompt assistance remotely.
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We provide practical guidance and assistance to troubleshoot and resolve a range of common IT problems within your business. We can also recommend specific software, configure basic settings, or provide advice to ensure smooth operation of your systems. For example, we can help with setting up new user accounts, troubleshooting poor network connectivity, and advising on appropriate hardware upgrades.
Contract support services are based on three different packages, which are invoiced monthly.
Silver
£250 monthly / £2,748 annually
This includes:
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Access to our support via phone or email
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Up to 5 hours of support time per month
Gold
£500 monthly / £5,496 annually
This includes:
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Access to our support via phone or email
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Up to 12 hours of support time per month
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Monthly report with breakdown of support requests
Platinum
£2,000 monthly / £21,996 annually
This includes:
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Access to our support via phone or email
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Unlimited support time per month (subject to a fair use policy)
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Monthly report with breakdown of support requests
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Proactive workstation monitoring
No VAT is charged